Frequently Asked Questions
Everything you need to know about our professional cleaning services, scheduling, and what to expect when we visit your home or office.
No, you do not need to be home. Most of our clients provide us with a spare key, garage code, or lockbox code. We ensure all keys and access codes are kept strictly confidential and secure. If you prefer to be home, that is perfectly fine as well; we just ask that you provide our cleaners enough space to work efficiently.
Yes, CleanSlate Professional brings all necessary cleaning supplies and high-grade equipment, including vacuums and mops. We use premium, eco-friendly products that are safe for your family and pets. If you have specific products you prefer us to use, please leave them out on the counter and notify our team in advance.
We offer flexible scheduling for weekly, bi-weekly, and monthly services. Once we establish a schedule that works for you, we reserve that spot on our calendar. You will receive a reminder email and text message 48 hours before your scheduled appointment. We kindly request 24 hours' notice for any cancellations or rescheduling.
We require a minimum of 24 hours' notice to cancel or reschedule an appointment without penalty. Cancellations made with less than 24 hours' notice may be subject to a fee equal to 50% of the scheduled service cost, as this time is reserved specifically for you and impacts our team's scheduling.
Absolutely. CleanSlate Professional is fully licensed, bonded, and insured. We conduct thorough background checks on all our employees to ensure your safety and peace of mind. In the rare event of damage during a cleaning, our insurance policy covers the liability.
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